How can we
help you?
Search our answers below, or call us — a real person picks up in under 90 seconds.
Find what you
need.
Six categories cover 98% of questions. Not seeing yours? Give us a call.
Eligibility, required documents, what happens next, timing.
Autopay, one-time, by phone, at a branch, mailing a check.
Which bureaus, when we report, disputing errors, credit-building.
Updating info, password, statements, tax forms, closing your account.
Booking, documents, refund advance, filing status, prior years.
Hardship options, payment deferral, refinancing, debt help.
The ones people
actually ask.
Ranked by how often our support team hears them. Answers written by real branch managers.
How do I make a payment?
Can I pay off my loan early?
When do you report to credit bureaus?
What if I can't pay this month?
Where do I get my tax documents?
How do I update my address or phone?
Four ways
to reach us.
Every option connects you to a real branch manager — never a chatbot, never a call center in another country.
Hardship programs exist for people facing job loss, medical crises, or family emergencies. Reaching out early keeps your credit intact.
Life happens.
Talk to us.
Job loss, medical event, natural disaster — if something's making it hard to pay, please call before you fall behind. We have options that don't get advertised.
Skip one or two payments, tack them onto the end of your loan. Approved case-by-case, no fee.
Reduce your monthly payment by extending the term. Same rate, more time.
Documented hardship? A branch manager can drop your rate for a set period.
FEMA-declared disaster in your area? Automatic 90-day payment pause, no application needed.
Something
wrong?
If a branch employee said or did something inappropriate, or you spotted fraud, ethics violations, or a regulatory concern — we want to know. All reports are reviewed by our Compliance team.
140 King Street, Suite 400
Charleston, SC 29401
You can also file complaints directly with your state regulator (see licenses.html) or the CFPB at consumerfinance.gov.